Returns and Warranty

RETURNS

Please choose carefully. We do not normally give refunds if you simply change your mind or make a wrong selection. You can choose between a refund or exchange where goods are faulty and cannot be repaired, wrongly described, different from a sample shown to you or don’t do what they are supposed to do.

Please keep your original receipt as proof of purchase. All returns must be in original condition, unopened and unused (unless faulty). Returns must be made within 14 days of delivery, except when an item is faulty and covered by a warranty period.

It is the customer’s responsibility to retrieve any items that SOL Hair & Beauty deem to be in unacceptable condition (unless faulty) or outside of the mentioned timeframe. SOL Hair & Beauty will not pay to return items in unacceptable condition. We takes no responsibility for lost items when sending returns, so we suggest that you send them via registered post.

WARRANTIES & REPAIRS

All warranties are supplied by the manufacturer and not that of SOL Hair & Beauty. These warranties are offered by the manufacturer, who specify the warranty periods and may vary for each product.

SOL Hair & Beauty has no control over manufacturer warranty and repair periods and cannot advise what they will be. In saying that, SOL Hair & Beauty will do all that it can to ensure that it is handled as quickly as possible, updating you through the process. If the faulty item cannot be repaired, a replacement or refund will be offered.